Frequently asked
questions

General

We have many varieties of SmileBoxes, each with different yummy treats, an originally designed  gift card and a whole bunch of pretty awesome optional extras. All placed carefully in our unique Smilebox gift boxes.

Click on our SmileBoxes to learn more about what’s inside each one!

Not a problem.  Simply fill in the Bulk order inquiry, or contact us at hello@smilebox.nz and we will get back to you as soon as we can.

Absolutely!  We are always looking at expanding our product range and introducing new exciting SmileBoxes.  If you have some great ideas or products for future Smile Boxes we would love to hear from you.

Get in touch with us with details of their requirements / allergies and we’ll see what we can do. Some SmileBoxes are Gluten Free, Dairy Free and Vegan.  They will have GF, DF or V in the description.

We’ve got some very happy businesses using SmileBox for gift sending purposes. We can even brand and tailor a SmileBox for your specific needs. See our Corporate page for more info. 

No, deliveries are done Monday - Friday, excluding public holidays.

Unfortunately as we use a third party for delivery we can not guarantee a specific delivery date.  What we can do is put an “open on sticker” on the box with the specific date you would like it opened on.  This is an option on check out.

Contact us as soon as you can and if we get your email before we dispatch your order we can change the address.  If not you will have to arrange a redirection through your shipping/tracking details which are sent to you.

SmileBox HQ is open Monday - Friday (excluding public holidays) 8am - 2pm.

The courier will leave the goods in a safe place if the recipient isn't home and only if they feel it is not compromised.  If the driver is unable to leave the package, a NZ post card will be left for the recipient to collect or rearrange delivery. 

Please remember gifts containing alcohol will need to be signed by the recipient and are never left.

Delivery

For full information on delivery, please view our Delivery info page.

Gift vouchers

If sending within New Zealand, you will be offered an option of adding a gift voucher to your SmileBox.

If sending within New Zealand, you will be offered an option of adding a gift voucher to your SmileBox.This is a great way to add more smiles to your gift! If you choose to add one you will then be able to choose the value (between $20 – $200) of the voucher.

We currently offer the choice of the below gift vouchers (loaded with an amount of your choice between $20 and $200):

- Restaurant gift voucher – can be used at over 500 restaurants, cafes and bars around New Zealand. See here for a list of participating outlets (ensure the ‘Restaurant Gift Card’ option is selected in your search)

- Movie gift voucher – can be used at over 50 theatres around New Zealand. See here for a list of participating theatres

- Mitre 10

- The Warehouse

- Warehouse Stationery

- Torpedo 7

- Bivouac Outdoor

- Kathmandu

- Stirling Sports

- Paper Plus

- Farmers

- Repco

- Noel Leeming

- Smiths City

Any other questions? Feel free to get in touch!