FAQs
Not a problem. Simply fill in the Bulk order inquiry, or contact us at hello@smilebox.nz and we will get back to you as soon as we can.
No, deliveries are done Monday - Friday, excluding public holidays.
Unfortunately as we use a third party for delivery we can not guarantee a specific delivery date. What we can do is put an “open on sticker” on the box with the specific date you would like it opened on. This is an option on check out.
Contact us as soon as you can and if we get your email before we dispatch your order we can change the address. If not you will have to arrange a redirection through your shipping/tracking details which are sent to you.
Get in touch with us with details of their requirements / allergies and we’ll see what we can do. Some Smile Boxes are Gluten Free, Dairy Free and Vegan. They will have GF, DF or V in the description.